AI governance · Enterprise ITSM
An AI governance register covering forty use cases across an enterprise ITSM portfolio — each one classified, costed, and checked against DORA at intake, before anyone writes code.
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Protected case study
This programme runs at my current employer, so the detail sits under NDA. The narrative below — the intake rubric, the classification calls, what the register actually returned — is sanitised and encrypted, and shared under a single password that covers the protected case studies. Request the password →
She treated the brief as a hypothesis, not an instruction — she found out how people actually behaved, came back with evidence, and argued for a different scope than the one we’d asked for. And she was right.
Csaba Molnár
Project Manager · AI Robotix
